National Disability Standards for Disability Services

The service promotes individual rights to freedom of expression, self-determination and decision-making and actively prevents abuse, harm, neglect and violence.

Rights

The service promotes individual rights to freedom of expression, self-determination and decision-making and actively prevents abuse, harm, neglect and violence.
The service works with individuals and families, friends and carers to promote opportunities for meaningful participation and active inclusion in society.

Participation and Inclusion

The service works with individuals and families, friends and carers to promote opportunities for meaningful participation and active inclusion in society.
Services and supports are assessed, planned, delivered and reviewed to build on individual strengths and enable individuals to reach their goals.

Individual Outcomes

Services and supports are assessed, planned, delivered and reviewed to build on individual strengths and enable individuals to reach their goals.
Regular feedback is sought and used to inform individual and organisation-wide service reviews and improvement.

Feedback and Complaints

Regular feedback is sought and used to inform individual and organisation-wide service reviews and improvement.
The service manages access, commencement and leaving a service in a transparent, fair and equal and responsive way.

Service Access

The service manages access, commencement and leaving a service in a transparent, fair and equal and responsive way.
The service has effective and accountable service management and leadership to maximise outcomes for individuals.

Service Management

The service has effective and accountable service management and leadership to maximise outcomes for individuals.